Nebraska Governor Pete Ricketts is highlighting improvements in the efficiency of state government, which he says is delivering better customer service.
Ricketts acknowledges the changes haven’t resulted in a lot of cost-saving for the state, yet. . .
Ricketts created the Center for Operational Excellence in state government, designed to improve government operations by rooting out waste and delivering better customer service.
State Administrative Services Director Bryon Diamond has hopes the work will eventually save the state money. He says the state achieved a bit of savings by deciding against using a private company to train state workers. . .
Concepts from the center have been used by the Departments of Labor, Health and Human Services, and Corrections to improve efficiencies.
